Interesting and super transferable to what we see across the built environment - and very much tied to why we see such lag and resistance to alternative practice becoming mainstream. The places in which innovation occurs is concentrated in select organisations and academic institutions / academia/industry collabs - great - but that doesn’t allow for the wider learning which is fundamental to adoption (on the ground use-test-feedback cycles - before further development occurs. Instead the gap widens.
Thats a great description of the underlying principles that are required for true innovation in the civil service. Being connected to the place where evidence can be gathered and iterate design. Bringing in private sector experience.
I presume this focus will be on national services, as I see the first approach is with the DVLA.
It would be interesting to see what CustomerFirst will be focused on.
Great piece. I completely agree. In developing contexts, often labs operate with the boundaries of rigid bureaucracy. This slows down the pace of experiments and also puts red tape on how insights are shared.
Interesting and super transferable to what we see across the built environment - and very much tied to why we see such lag and resistance to alternative practice becoming mainstream. The places in which innovation occurs is concentrated in select organisations and academic institutions / academia/industry collabs - great - but that doesn’t allow for the wider learning which is fundamental to adoption (on the ground use-test-feedback cycles - before further development occurs. Instead the gap widens.
Thats a great description of the underlying principles that are required for true innovation in the civil service. Being connected to the place where evidence can be gathered and iterate design. Bringing in private sector experience.
I presume this focus will be on national services, as I see the first approach is with the DVLA.
It would be interesting to see what CustomerFirst will be focused on.
Great piece. I completely agree. In developing contexts, often labs operate with the boundaries of rigid bureaucracy. This slows down the pace of experiments and also puts red tape on how insights are shared.